Terms & Conditions

Welcome to threonate. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these terms. Please read them carefully before making any purchase or using any of our services.

1. General

threonate reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website after modifications will constitute your acceptance of the revised terms. If you do not agree to these terms, please do not use our website.

2. Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee that all product details are error-free. In the event of a pricing or availability error, we reserve the right to cancel orders or correct the information. If an error affects your order, we will contact you immediately with the correct information or refund options.

3. Orders & Payments

All orders placed on our website are subject to acceptance and availability. Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order. threonate reserves the right to refuse or cancel any order at our discretion, including cases where product availability, pricing errors, or suspected fraud are involved. If your order is canceled, you will be notified, and any payment made will be refunded in full.

Payments are processed securely through our trusted payment gateways. We accept major credit and debit cards, as well as other specified payment methods. All transactions are encrypted to ensure your financial information is protected.

4. Shipping & Delivery

We offer shipping to various locations, and shipping rates are calculated at checkout based on your location and the selected shipping method. Estimated delivery times are provided but are not guaranteed, as shipping delays may occur due to circumstances beyond our control. Once your order is shipped, you will receive a tracking number to monitor your package’s progress.

threonate is not responsible for any customs fees, taxes, or duties that may apply to international shipments. These costs are the responsibility of the customer.

5. Returns & Refunds

Due to the nature of our products, which are food supplements intended for human consumption, we are unable to accept returns once the product has been shipped. This policy is in accordance with European regulations on food safety and hygiene. Even if the packaging is unopened or the product is within its expiration date, we cannot resell returned items, and therefore no returns can be accepted.

However, if you receive a damaged or incorrect product, or if your order is incomplete, please contact our customer service team within 14 days of receipt. We will work with you to resolve the issue by either offering a replacement or providing a refund, depending on the situation.

6. Intellectual Property

All content on the threonate website, including text, images, logos, and product descriptions, is the intellectual property of threonate or our licensors. You may not reproduce, distribute, or use any of our content for commercial purposes without express written permission from threonate.

7. Limitation of Liability

threonate shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or products. This includes, but is not limited to, damages for loss of data, profits, or other intangible losses, even if threonate has been advised of the possibility of such damages.

Our products are intended to support overall health and wellness. However, they are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional before using any supplement, especially if you have a medical condition or are taking medication.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the country or state in which threonate operates. Any disputes arising under or in connection with these terms shall be resolved in the courts of the same jurisdiction.

9. Contact Information

If you have any questions about these Terms & Conditions or require assistance, please contact our customer service team. We’re here to help and ensure that your experience with threonate is as smooth and enjoyable as possible.

Thank you for choosing threonate. By using our website, you agree to abide by these terms, and we appreciate your trust in our products and services.