Shipping & Returns

At threonate, we strive to provide our customers with a seamless and reliable shipping experience. We are committed to ensuring that your supplements arrive safely and on time, no matter where you are located. Our shipping and returns policy is designed with your convenience and product safety in mind, adhering to strict European regulations for food and supplement products.

Shipping Information

We partner with DHL to deliver our products efficiently and securely. DHL is known for its reliable global network and fast delivery times, making them our trusted carrier for ensuring that your threonate supplements arrive in perfect condition.

Shipping Rates and Times

Shipping rates are calculated based on your location and the size of your order. During checkout, you will see the available shipping options and their associated costs. We aim to offer competitive shipping rates while ensuring the highest level of service through DHL’s network.

Estimated delivery times vary depending on your location:

• For domestic shipments within the European Union, delivery typically takes between 3-5 business days.
• For international orders outside the EU, delivery may take 7-14 business days, depending on customs clearance and local delivery services.

Please note that these are estimated times, and while we aim to meet these expectations, delays may occur due to circumstances beyond our control, such as weather conditions, customs processing, or carrier-related issues.

Order Processing

Once your order has been placed, we will process it within 1-2 business days. After your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to follow your shipment every step of the way. This ensures transparency and gives you peace of mind as you anticipate your delivery.

Customs, Duties, and Taxes

If you are placing an order outside of the European Union, please be aware that customs fees, import duties, and local taxes may apply. These charges are determined by your local authorities and are beyond our control. It is the responsibility of the customer to cover any additional fees associated with customs clearance. Please check with your local customs office for more information on what fees may apply to your shipment.

Returns Policy

Due to the nature of our products, which are intended for human consumption, we are unable to accept returns on any supplements once they have been shipped, in accordance with European health and safety regulations. This policy is in place to ensure the safety, quality, and hygiene of our products for all customers. Even if the product packaging remains unopened, we cannot accept returns for health and safety reasons, as it is critical to maintain strict control over the handling of consumable goods.

Exceptions for Damaged or Incorrect Orders

We understand that, on rare occasions, issues may arise with your order. If you receive a damaged product, the wrong item, or if your order is incomplete, please contact our customer service team within 14 days of receiving your shipment. You can reach us to report the issue.

In cases of damaged or incorrect products, we may request photographic evidence to verify the claim. Once we have confirmed the issue, we will offer you a replacement product or a refund, depending on your preference. If a replacement is not available, we will process a refund to the original payment method used during purchase. Refunds are typically processed within 10 business days after the claim has been verified.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through DHL’s tracking system. This allows you to monitor your delivery in real time and provides estimated arrival times. Should you encounter any issues with your shipment, feel free to reach out to our customer service team for assistance.

Lost or Stolen Packages

While DHL takes great care in delivering your order safely, on rare occasions, packages can be lost or stolen during transit. If you believe your package has been lost, please contact us immediately. We will work with DHL to investigate the issue and, where appropriate, send a replacement or offer a refund.

Contact Us

If you have any questions or concerns about our shipping and returns policy, or if you need assistance with your order, please do not hesitate to reach out to our customer service team. You can contact us, and we will be happy to assist you.

Thank you for choosing threonate. We appreciate your trust in our products and look forward to supporting your health and wellness journey with fast, reliable shipping and outstanding customer service.